FAQ

iPhone/Samsung Repair and Data Recovery

A: YES

Recovering the data from a dead iPhone is on many cases very much possible depending on the problem. Of course, if one of the major critical components like the NAND (memory chip) is corrupt, or the CPU is cracked, then this will not be possible. In most cases though this is never the case and it can be as simple problem to resolve as a new charge port, screen or battery, some times in some situations your phone may require some logic board board level work, it is something we do offer and able to get your iPhone working again.

It might even be a common problem on an iPhone that render the device unable to charge the battery (an internal component called Tristar that malfunctioning due to not using MFI certified chargers or using cheap non original low quality charging cables, casing it to not charge your phone anymore from when its battery has gone flat). We use electronic repair(micro-soldering) techniques to actuallyreplace this little chip to revive your iPhone! 

A: YES

All Devices can be fixed after suffering water damage, it all depends very much on what you will do after the incident, if you will put your device in rice, in the hope that this will save your device, while delaying an actual repair that will actually take care of the oxidation and corrosion process, the chances of getting your device to start are reduced by large percentile,

Liquid penetrates different device models in different ways, and can affect some parts more than others. in most cases we will mark the affected parts, replace them if necessary, treat and stop the corrosion and oxidation(rusting) process, and try to get your device up and running. We utilize our equipment and skills to micro-solder and replace bad components on your device logic board troubleshooting and replacing surface mount components to remove any electronic problems presented (i.e. shorts, blown fuses, etc) thus making the device working again. 

In many cases stopping the oxidation process and cleaning the logic board is enough to get the device working again without needing any further repairs and for that to be the case , the time to get the device to our lab is critical.

A: YES YOU CAN

When an electronic device circuitry comes in contact with water , it not enough just to dry it out, Water or any other liquids have chemicals and minerals that give it a certain PH(Acidic or Basic) which in turn with the electric current that is present in the circuit will start an Oxidation/Corrosion process similar to Rust, unfortunately, drying your device will not be enough, as the presence of electricity will keep that processes going, even when your device is dry (note: the Oxidation will continue even when there is no electricity, just at a slightly slower pace)

That is one of the reasons putting your phone in rice will not resolve the damage problem, and if left untreated, your phone will progressively start exhibiting malfunctions as the corrosion and oxidation progresses progressing and eating away at components and traces on your device, until eventual complete failure.

It is usually best to open the device getting it dried and treated by a professional as soon as possible, this will give you a better chance for a successful recovery of your data and even getting your device to fully function again, in some cases internal components may need to be replaced, Screen and battery Replacement are typical in these cases if the phone is to be refurbished to a working order again, this will not be required if you are interested in Data recovery only At OmnidataPlus we have all the equipment and knowledge on how best to do that for you, and will recommend the best strategy for repair

A: We have a well established process to fix a water damaged Phone and other devices.

We need to get the phone at our lab as soon as possible, any time that is taken between the actual incident to the time that we start the process of remediation of the water damage, is critical and will determine the level of success to get your device to start working again, the process in general is as follows :

  • Evaluate extent of damage: Visual inspection and assessment on where and how far the liquid/water managed to penetrate and affect phone logic board and extent of visible damage to components.
  • Diagnosis of Logic board: Electronic Diagnosis of Logic board to determine functionality, finding out and marking bad components, shorts, blown components, Testing logic board for functionality by using known good components (screen/battery), does the phone boot up ? or not, (at this stage we will call you and discuss repair options or data recovery)
  • Ultrasonic cleaning process : inhibition of further oxidation and corrosion by ultrasonic cleaning process with specific chemicals designated for electronic and PCB cleaning,
  • Drying out Process: the PCB is drenched in Alcohol to repel any left over water from the cleaning process and than dried out for 24 hours , before additional testing and repair is being carried out

In some cases the damage is minimal, the PCB had only a very short contact with water or any other liquid, and may even start working without any need to further repair , we normally asses the phone based on the state of it when received at our lab, in this case no further work will be needed and the phone can be salvaged (given that no other parts need replacement i.e. damaged screen or battery) , in the case parts will be needed, we will call you and verify with you what do you want to do exactly.

A: Yes you can get your data back (and a fully functional phone as well)

We have tools and knowledge on how to resolve this type of error, and no, DFU mode(recovery mode) and attempting to flash the iPhone and reinstall the firmware with iTunes will end up with Error 1110 and will not allow any updates to complete successfully, this problem is with a bug within the iOS software running your iPhone and there is no solution at present that Apple can do to return your data back to you, they will gladly offer you an upgrade or a refurbished unit, but if your pictures and memories are important to you they cannot help you, in this case we have the tools and knowledge on how to fix that issue.

If you need data back from your iPhone (and in 99% of the cases a fixed iPhone), we at OmnidataPlus have both the tolls and the knowledge to help you, feel free to call us for a free consultation at (647) 490-4144 or come and visit us at 61 Alness St, North York, Unit 201A, Toronto, or go to www.omnidataplus.com to get instructions on how to get your iPhone Pictures and memories back to you.

A: No

Apple will not and does not care whether or not you have precious photos on your device your data means nothing to them as it’s not their precious moments/memories lost. Apple Genius Bar service personnel are trained to do one thing: make Apple money. Apple would rather sell you a brand new or even a refurbished device, rather than fixing yours to get your photos back! They will do nothing (outside of their scripted training) to actually fix what is broken with your device and further more will claim that data recovery cannot be possible from your device in order to get you to either buy a new one or get a refurbished one from them

At OmniDataPlus we WILL do our best to get your data out of your iPhone/iPad, unfortunately, with new devices your pictures, videos and important documents are stored encrypted in your iPhone/iPad memory and the only way to get your data back is to get the device to work, and be able to key in your password on the screen, we will most likely, be able to get your device to work and get your data extracted to a USB Key, and back on your hands, if we will able to get the iPhone to work again we will do so

if you need your data extracted from your iPhone/iPad please contact us at (647) 490-4144 or come over to our lab if you are in the area or go to www.omnidataplus.com and initiate a remote repair we will work with you to the best options to get your device fixed and your data extracted.

A: YES

There are many reasons that can render your iPhone not to be able to charge its battery,it can be attributed to simple problems like a broken charge port, or in some cases (i.e. liquid damage) an open line somewhere on the charging circuit in the phone,

Some iPhone models exhibit typical charging issues, with the charging permission chip (code named:Tigris), combined with the USB management chip (Code maned: Tristar), these 2 chips are controlling the USB port functions at the bottom of your iPhone(Tristar), and manage the charging and power operations on your iPhone (Tigris), if one of these malfunctions for any reason, your phone will not charge, in most cases charging issues are attributed to these 2 chips, and we re able to replace these at our lab, we have the tools and the knowledge to diagnose and to remove and replace these small (2.5 mm) components and get your iPhone back to full working order, if you suspect your iPhone has a charging problem, feel free to contact us at (647) 490-4144, or drop your device for a free estimate at 61 Alness St, North York, M3J 2H2, Monday to Friday 9 AM to 6 PM

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